Mystery shopping for your phone line
WelcomeScan calls like a real customer, then shows you where the conversation won trust—and where it lost momentum.
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Maya's question
“I’m hoping to get started this week. What should I do next?”
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Maya's test call
64/100
Customer situation
Maya · Ready to act
“I’m hoping to get started this week. What should I do next?”
No one checked what mattered most
6 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“I’m hoping to get started this week. What should I do next?”
Listen for: Whether strong intent becomes a specific next step.
Maya got an answer. The call still went nowhere.
Conversation score
64
/ 100
The employee sounded helpful, but the call ended without a clear next step or a way to follow up.
Caller: Maya · New customer ready to move
The greeting felt natural
The main question was answered
No one checked what mattered most
No callback details were taken
Fix this first
Before the call ends, give one clear next step and ask how to reach them.
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Coming soon
Monthly monitoring will show you what changes across calls, locations, and shifts. Join the early list.
On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.